Returns & Exchanges
At Diamond Factory, we want you to be completely satisfied with your purchase. If your jewelry doesn't meet your expectations, you may return or exchange it within 30 days of delivery in its original, unworn condition.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Securely
Place the jewelry in its original Diamond Factory presentation box and secure it inside a padded shipping mailer along with all original certification documents.
Ship Your Return
Affix the prepaid insured shipping label provided via email and drop off the package at any authorized carrier location.
Quality Inspection & Refund
Once our gemologists verify the item's condition and authenticity, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing